faq

How do I personalize my order?

It's very simple to do. All you need to do is include all the required details in the custom box and submit your details.

 

How do I Pay?

Payments are processed in one of 2 ways either through PayPal which is safe, easy and secure or through Stripe which also handles all of your personal details.

 

I don't have a PayPal account?

Not to worry. All major debit and credit card payments can be processed through Paypal without the need of a Paypal account.

 

Do you ship internationally?

Yes, we ship Worldwide

 

How long will it take to receive my order?

For personalised prints, orders are dispactched within 1-3 days once they have been approved.

Generic/Standard Prints are dispatched within 1-3 working days. Please see the Delivery Info for more details.

 

How are orders sent?

UK- Prints and Frames are shipped with Royal Mail.

Europe - Prints and Frames are shipped with Royal Mail.

Canada, USA, Australia - Prints are shipped with Royal Mail. Framed Prints are shipped using Express Delivery through DHL or FedEx

Rest of the World - Prints are shipped with Royal Mail. Framed Prints are shipped using Express Delivery through DHL or FedEx

 

My order hasn't arrived, what do I do?

Please refer to your tracking number first. If no further info is available please get in touch with your local post office or courier. If none of the above doesn't yield any answers then please get in touch so that we can check for you.

 

What are the current turnaround times?

Current Turnaround times will be displayed on the Front page of the website.

 

Can I change my details once I've placed an order?

Yes you can but please do so at the earliest convenience.

 

I want to refund my order?

Cancellations can be made within 24hrs of an order being placed. Refunds cannot be given once work has already started on your print. Personalised orders are none refundable.